Unlock the transformative potential of tryvium, the cloud-based contact center designed to supercharge your support team and enhance both employee and customer experiences. Leveraging the cutting-edge capabilities of AI, our platform revolutionizes the way support is delivered by enabling robust self-service features and providing agents with intelligent tools that ensure unparalleled service quality. With tryvium, you’ll gain deep, actionable insights that empower continuous optimization of your operations, boosting overall satisfaction and driving significant business outcomes.
Transform Employee & Customer Experiences with tryvium
Experience the future of customer service – trusted by over 150+ leading businesses. Join the tryvium revolution and transform your contact center into a customer experience powerhouse. See the difference for yourself and elevate your brand to new heights.
Lightning-Fast Implementation: Launch tryvium in just four weeks with minimal setup requirements, ensuring a swift transition and quicker time-to-value.
Enhanced ROI: Benefit from our cost-effective, pay-as-you-go pricing model. Maximize your existing Azure infrastructure investments to amplify returns without substantial upfront costs.
Dynamic Scalability: Adapt to evolving business needs with ease. Update your agent capabilities and expand features instantly, ensuring your contact center always meets demand without delay.
In-Depth Insights: Harness real-time analytics to enhance agent productivity and customer interactions. Pinpoint opportunities for automation and continuous improvement, driving efficiency and better decision-making.
Robust Integrations: Simplify operations with over 100 native integrations to top ITSM platforms such as ServiceNow and Zendesk, enhancing workflow continuity and service delivery.
Continuous Innovation: tryvium platform is powered by AI to get instant support for your customers, immediate answers for agents, and real-time AI insights for leaders. Adapt latest AI-generated responses derived from the conversation’s data or your company’s trusted knowledge base.
With tryvium, not only do you equip your team to deliver the modern experiences users demand, but you also position your organization to realize significant returns on investment through streamlined operations, strategic resource utilization, and continuous service enhancement.
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HOW WE IMPACT
Achieve 4x ROI with tryvium
Boost Customer Service Efficiency with AI-Powered Routing and Agent Support
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AI-Driven Routing: Get Users to the Right Agent – Fast
tryvium’s intelligent routing engine leverages AI and machine learning to analyze user queries and route them based on priority, intent, language, sentiment, abrupt disconnects, anomaly and sentiment.
150+ prebuilt use cases
Empower Self-Service & Reduce Costs with Virtual Assistant
Prebuilt virtual assistant delivers near human conversational. Easily train it with your FAQs & knowledge for personalized responses. Built-in translation removes language barriers. Connect FAQs & SharePoint for a comprehensive knowledge base.
Deflect - 45% of tickets
Boost Agent Efficiency by 50% with tryvium's Microsoft Teams-Based Agent Console
Agents work in Microsoft Teams to provide chat, voice, video support leveraging Microsoft Teams collaboration tools. Integrated knowledge base & ITSM empower agents with right info for all tickets. AI agent assistance & language translation improves efficiency.
Advanced Admin Console: Manage Everything in Minutes
Instantly configure bots, add/remove agents, and set up queues & skills. Save supervisors 30-40% of time for effortless scaling & achieving SLAs.
Supervise in Real-Time with actionable insights
Monitor conversations in real-time with chat monitoring. Get notified of negative sentiment and priority users in queues. Reduce churn and conflicts with actionable insights.
PowerBI Integration
Integration
tryvium has in-built integrations with Dynamics, SNOW, BMC Remedy, Ivanti, Cherwell and Zendesk, and more.
Who we impact
Empower Every Interaction
A Streamlined Experience for Agents, Supervisors & Customers
Build Your Ideal Customer Journey: Customizable Features Powered by AI
Our platform offers a comprehensive suite of features that you can configure to fit your specific needs. Leverage built-in AI to automate tasks, personalize interactions, and streamline customer journeys.
Realtime Sentiment Alerts, Personal Data Masking, Bad Language Alert, Threshold based SLA Alerts, Detect Anomaly in tickets and user contacts
tryvium works with your favourite tools
Get a unified view, save time, and reduce admin effort by connecting tryvium with your ITSM, existing tools, and infrastructure. This enables you to deliver seamless omnichannel customer journeys with ease.
