From Collaboration to Unified Customer Engagement: Contact Center for Microsoft Teams
Deliver seamless, intelligent customer experiences—with natively integrated Microsoft Teams. tryvium transforms Microsoft Teams into a full-fledged contact center, combining voice, digital channels, AI automation, and real-time insights to help organizations engage customers faster, smarter, and at scale.
- Unified Workspace for Engagement
- AI That Accelerates Experience
- Complete Interaction Visibility
- Built to Scale
- Unify Certified (1 of 7 Globally)
What Is Microsoft Teams
Contact Center?
A Microsoft Teams Contact Center takes Teams from collaboration to contact management with integrated voice and digital channels within a single workspace. It allows agents and supervisors to manage conversations, view customer context, and work together in real time without having to leave Teams. With calling, messaging and AI powered automation, it reduces cost and increases efficiency. The end? Faster resolutions, more efficient agents and a more connected customer experience.
Discover Key Benefits
With a focus on quantifiable business value, tryvium helps organizations elevate customer interaction and while simplifying Microsoft Teams contact center operations. By embedding native Microsoft Teams experiences together with AI-empowered insights and cloud-enabled capabilities, organizations can work smarter, respond faster, and meet the unique needs of every customer and delivering consistent customer experience through a modern contact center for Microsoft Teams solution.
Native Microsoft Teams Experience
Work entirely within Teams with no overlays or external tools. Agents and supervisors stay productive using the collaboration platform they already know.
Improved Agent Productivity
Unified workflows, complete customer context, and AI assistance reduce manual effort and help agents resolve issues faster.
AI-Powered Customer Support
Automate routine interactions, assist agents real time, and ensure every conversation is faster, smarter, and more accurate.
Scalable, Cloud-Native Architecture
Easily scale users, channels, and capabilities as business needs grow—without infrastructure complexity.
Distinguishing Features
Engineered from grounds-up, to be intelligent, tryvium offers automation, visibility and control to bring Microsoft Teams contact centers into the digital age as a contact center for Microsoft Teams. Each enhancement is crafted to save time, and deliver better service — helping them to give their teams the resources they need in order to execute high-impact customer lifecycle experiences, at scale
Intelligent Call Routing
Route interactions based on skills, availability, priority, and context to ensure customers reach the right agent every time.
AI-Powered Chatbots &
Virtual Agents
Deflect common inquiries with self-service while seamlessly escalating complex issues to live agents with full context.
Unified Agent Desktop in
Teams
Manage calls, chats, emails, and customer history from a single, Teams-native interface.
IVR & Self-Service
Automation
Reduce call volumes with intelligent IVR flows and automated resolutions across voice and digital channels.
Call Recording & Quality Monitoring
Capture interactions, monitor quality, and gain insights to continuously improve performance and compliance.
Why Organizations Use tryvium
tryvium is built to help with different business needs. It works well for both customers and internal employees alike. Whether it's handling support requests or activities that bring in revenue, it helps teams stay in touch. They can remain responsive and get work done, regardless of location or use case.
Customer Support & Helpdesk Operations
Deliver faster resolutions with AI-assisted support and a complete view of customer interactions.
Sales & Lead Engagement
Respond instantly to inbound leads, qualify prospects faster, and improve conversion rates with contextual engagement.
IT Service & Internal Support
Provide employees with seamless support through Teams using automation, routing, and integrated workflows.
Remote & Hybrid Contact Centers
Enable distributed agents to deliver consistent service from anywhere with cloud-native, Teams-based operations.
Why Choose tryvium?
Proven Customer Experiences
Organizations using tryvium achieve faster resolutions, higher agent productivity, and measurable improvements in customer satisfaction—without adding complexity.
- Faster issue resolution through unified, AI-assisted agent workflows
- Higher agent productivity with fewer tools and simplified operations
- Improved customer satisfaction driven by consistent, contextual interactions
- Enterprise-grade outcomes delivered without added complexity or disruption
Transform Customer Engagement with tryvium
Modernize your Microsoft Teams Contact Center platform.
Frequently asked questions
It is an AI-powered, Teams-native contact center platform that enables voice and digital customer interactions directly within Microsoft Teams.
tryvium is built on Azure and supports enterprise-grade security, governance, and data control within your cloud environment.
Yes. Agents manage calls, chats, emails, and digital interactions from a single, unified Teams interface.
Absolutely. tryvium provides a unified agent desktop with full customer context across all channels.
Yes. tryvium is cloud-native and designed to support distributed, remote, and hybrid Microsoft Teams contact center teams seamlessly.