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Start strong and scale quickly tryvium makes support easier from day one
Equip agents with tools that help them work up to 50% faster
Smart routing and quick answers raise satisfaction by nearly 70%.
Use Microsoft Teams as your support hub Bring chat, voice, and video together in one familiar place.
Go live in 4 weeks or less Get started fast without complicated setup.
Stay flexible as you grow Easily adjust to business changes without slowing down.
Track what matters See how your team is doing through built-in analytics and insights.
Connect users to the right agent based on query type, urgency, sentiment, or language. Even abrupt disconnects are analyzed to keep experiences going smoothly.
Give managers a complete view of agent performance, chat volumes, and support quality in real time. Stay informed and act faster.
Copilot flags issues, and suggests helpful responses. Agents stay focused on the customer without switching tabs or losing context.
Update bots, assign agents, and manage queues in minutes. Save up to 40% of supervisor time and meet SLAs without extra overhead.
Capture and manage requests from every channel (email, chat, social, phone, or forms) all in one view. Stay responsive with full context and customer history. Even on mobile, your team stays connected and ready to help.
Stay updated on our latest offers, product updates, and exclusive promotions. Submit your email to never miss out on special deals tailored just for you!
Smart Support Built for Microsoft Teams
Get started easily with tools that fit your budget and grow as you do. tryvium makes support simple so you can focus on building your brand.
Support large teams across regions with automation, strong security, and seamless collaboration. No heavy setup needed.
Manage field teams, track incidents, and respond to requests faster. Automated escalations make sure nothing gets missed.
Handle patient and internal requests securely. Automate scheduling, IT support, and admin tasks inside Teams without adding tools.
$3M
Over 5 years
| Agent | |||||
|---|---|---|---|---|---|
| 15 agent licenses |
| Channels | |||||
|---|---|---|---|---|---|
| NLP based Virtual Assistant | |||||
| Use Case Automation | |||||
| Omni Channel Experience | |||||
| Channel Switching (chat to voice & vice versa) | |||||
| Video Calling | |||||
| Voice Biometrics | |||||
| Call Conferencing | |||||
| Call Transfer | |||||
| Screen sharing | |||||
| Voicemail |
| Intelligent Routing / Decisioning | |||||
|---|---|---|---|---|---|
| Presence Management | |||||
| Live Agent Routing | |||||
| Profile based routing | |||||
| Language based routing | |||||
| Off Business Hours Routing | |||||
| Holiday Management | |||||
| Sentiment based routing | |||||
| Skill Level Routing | |||||
| Best available agent routing | |||||
| Route based on recent disconnect |
| Agent Experience | |||||
|---|---|---|---|---|---|
| Co-Pilot Integration | |||||
| Summarization | |||||
| Real Time Voice Transcription | |||||
| Customer 360 | |||||
| Agent 360 | |||||
| NBO / NBA | |||||
| Personalized Pitch / Conversation | |||||
| Instant Language Translation services | |||||
| KB Assist | |||||
| Canned Messages | |||||
| Custom Commands | |||||
| File sharing | |||||
| Integrated Agent UI | |||||
| Auto – Ticket |
| Supervisor Experience | |||||
|---|---|---|---|---|---|
| PII Data Redaction | |||||
| Real-Time KPI Dashboard | |||||
| Real-Time Contact Monitoring | |||||
| Analytical Dashboard | |||||
| Real-time negative sentiment analysis | |||||
| Survey Component | |||||
| Co-Pilot for Admins | |||||
| AI driven Journeys | |||||
| Campaign Manager | |||||
| Predictive Analytics | |||||
| Quality Audit |
Discover what our customers say about their experience with tryvium smart, cloud-based helpdesk platform.
User-friendly and detailed dashboard to know the current chat traffic. Chat Adaptability has increased by 30% because the user-friendly system for end-users also increases Agent Productivity. Overall, Sensiple tryvium gives user friendly and seamless experience between end-users and agent.
I have been working with Sensiple for several years, users get adapted quickly. Sensiple is a tool that allows other functionalities to bring a better user experience. I like the administrator console and the tools to analyze the data and make decisions to improve our business. As an important detail, the close relationship with the Sensiple support team with whom we hold weekly meetings to see improvements and updates, they have good customer service. The integration with ServiceNow is another important helpful characteristic in our experience.
tryvium is an artificial intelligence-driven cloud contact center solution providing efficient customer and employee experiences through intelligent automation and real-time analytics via Microsoft Teams.
tryvium can be implemented within four weeks, making adoption fast and an organization’s ROI achievable quickly.
tryvium provides an omnichannel approach that includes chat, voice, web, SMS etc.
Yes. tryvium has more than 100 native integrations with modern ITSM tools, including ServiceNow, Zendesk, BMC Remedy, Ivanti, etc. So that users can enact their complete workflow seamlessly across systems and resolve issues faster.
Yes, tryvium’s AI virtual assistant “Jenie” provides round-the-clock support in over 100 languages, ensuring seamless, global customer engagement at any time of day.
Yes, tryvium supports integration with major ITSM platforms like ServiceNow and Jira, enabling smooth workflow automation and efficient ticket management.
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