Product Features Videos

Discover tryvium’s powerful capabilities in this video. Explore its primary features including Agent tools, Endpoint Automation, seamless integrations, true omnichannel support, intelligent routing with InteliSense, self-service with Copilot bot, robust Supervisor & Admin controls and web agent console—all designed to streamline support and elevate user experience.

Product Features Videos

Primary features

Discover a unified platform designed to empower partners, streamline operations, and drive growth. Manage relationships, track performance, and collaborate seamlessly—all in one place

Web Agent Console
Agent
Supervisor & Admin
Self service (Copilot bot)
Routing + InteliSense
Omnichannel
Endpoint Automation
Agent

Agent

Discover a unified platform designed to empower partners, streamline operations, and drive growth. Manage relationships, track performance, and collaborate seamlessly—all in one place

VIP Routing and Agent Tab
Translation
Smart Reply Assist and KB
Screensharing
Real time Chat Monitoring and Agent Tab
KB Walkthrough and Agent Handoff and Admin
KB Article Agent Console Skill Tags
Chat to Voice Switch Channel
Chat Summary
Chat Conference -1
Canned Messages 2
Call Conference
Agent Tab features
Agent Presence Management
Agent Handoff with Context

Endpoint automation

tryvium’s Endpoint Automation simplifies device and system management to boost productivity and minimize errors. Thanks to intelligent automation and voice-enabled controls, routine tasks are effortless for both agents and users.

Intune usecases

Word not responding

Update user profile output

Update user profile in AD

Update Outlook Profile Picture

Unlock user in AD

Unlock user in AD and output

Teams Plugin in Outlook Output

Teams notification failing to work

Teams client not responding

Teams app crashing

System audit check disk defragmentation

Stop windows service

Voice

Teams Notification failing to work

System audit check

Powerpoint not responding

Outlook PST File size Exceeded

MS Word not responding

MS teams app crashing

Heathcare Patient Registration

Heathcare- Appointment schedule

Fetch Network Status

Favorite import and export Unsuccessful

Erase recently used document list

Disk fragmentation

Disk cleanup

Delete user profile on shared device if profile not in use for more than 60 days or 30 days

Clear outlook cache

Browser not responding and excel troubleshoot

Banking check account balance

Integrations

tryvium’s Integrations are the key to uniting all your tools and systems into one seamless platform for enhanced contact center performance.

Vivantio_ ITSM -1
Vivantio_ ITSM
SNOW- Manual update Interaction
SNOW- Chat Transcript
SNOW- Auto ticket creation ( Voice) 1
SNOW- Auto ticket creation ( Voice)
SNOW approval flow
Salesforce 1
Salesforce
Jenie integrated with SNow portal

Omnichannel

tryvium’s Omnichannel platform effortlessly integrates customer interactions across voice, chat, email, and social media channels to keep your team connected and efficient.

Whatsapp Teams
Whatsapp- User chat
Teams video call
Teams to teams call
PSTN to Teams call
Enable mic in webchat
Chat to Voice switch channel

Routing + InteliSense

tryvium’s Copilot bots enable the customers to intuitively self-serve. This reduces strain on the support teams and increases efficiency.

VIP Routing and Agent tab
Sentiment Based Routing
Same Agent Routing
Quality Monitoring
Profanity alert and sentiment score

Self service (Copilot bot)

tryvium’s Copilot bots provide intuitive self-service, helping customers resolve issues quickly while reducing workload for agents and enhancing overall support efficiency.

Verification letter- Obtaining Mortgage
Verification letter- Credit card application
Verification letter- Rent Application
Tryvium Software Installation
Systemslowness
Software install- Manager approval
password reset- Azure AD
Pass reset voice
Outlook OST and Outlook Storage
OCR- 1
Language translation in Adaptive cards
KB Walkthrough- Outlook
HR Use Case Letters final video
HR Use Case 1
HR Use Case 1.2
Computer Vision
Compensation, Invoice and Verification letter for Work visa application
Clear browser cache and history
Check Account Balance- Banking domain

Supervisor & Admin

tryvium’s Supervisor and Admin controls give full leadership visibility and control for more intelligent management, real-time monitoring, and a smooth contact center operation.

VIP- In queue alert
Time zone based report generation
Terminate chat invite back by Admin
System Messages
Skill group selection alerts
Skill group creation and agent assigning
Real time chat monitoring
Post Call Voice Transcribe and Call Recording
Longest session duration alerts
Live Session- Customer country and region
FAQ
Chat Terminated due to Agent Idle Timeout Alert
Chat Summary
Chat queue, longest chat, agent rejection and low feedback alert
Canned Messages
Announcements
Analytics Dashboard
Agent Idle alert
Abandoned Chat Sessions in Dashboard

Web Agent Console

Explore how tryvium Web Agent Console improves customer interactions with seamless, real-time communication and efficient support experiences.

Outbound call
Inbound Call - Summarisation
Emergency calling
Consult with agent
Consult with Teams user- customer is on hold
Conference with Teams user
Conference with Agent
Call recording- pause and stop

Product Features Videos

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