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Built in to Microsoft Teams and Azure, and your agents will be where they are.
Choice to operate in your own Azure tenant, which is consistent with the stringent security and compliance requirements.
The customers experience quantifiable increases in FCR, self-service use, and agent productivity.
Agent-centric workspace, Unified desktop with AI co-pilot, context, and automation, reduce handle time and cognitive load.
Uses a new stack with the current CRM, ITSM and operational systems, complementing and not substituting your existing stack.
Roadmap aligned to Microsoft AI and collaboration innovations, which does not require continuous re-platforming.
Structured implementation and support model to roll out in phases and lower operational risk.
Buit by a team, that focuses on contact centers and automation, and the product features are geared towards control, visibility, and continuous enhancement.
tryvium is an AI-powered cloud contact center built on Microsoft Teams that centralizes customer, carrier, and partner communication to enable teams in the logistics industry to fix problems more quickly and communicate better.
tryvium ties into the systems you already have in place to provide agents with immediate access to tracking, order and delivery information in one dashboard and decrease the number of calls and response time over WISMO.
tryvium is built on Microsoft Azure with enterprise secure and governance choices, allowing stringent compliance and data protection requirements.
tryvium allows customers and partners to contact you through voice, chat, email, and so on, and the agents have an unified interaction history, so that the experience remains consistent across the channels.
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