Contact Center Solutions for Logistics

Power your logistics team with AI-driven contact center solution that offers real-time support in dealing with high call volumes, chat support, and solving customer queries using an omnichannel approach. Automate logistics coordination, track shipment in real-time, and solve customer problems faster without delay. Scale easily on predictive analytics and global warehouses, fleets and supply chains with an omnichannel approach.

How tryvium Enhances Logistics Customer Service

Real-Time Shipment Tracking

Live data on the logistics system can be instantly used to answer customer questions on the status of their package in real time using a voice, chat, or app to help estimate the accurate delivery time.

Dispatch Coordination

Route time sensitive calls from driver or warehouse to expert agent made through AI matching of agent skills in such a way that they may be able to overcome service and rerouting delays promptly.

Customer Complaint Resolution

Process issues in high volume such as loss of shipments using multi-channel queues that allow automated reply to an issue that leads to a 40% decrease in the time required to solve a problem.

Fleet Management Support

Provide multi-agent chat between dispatchers, drivers and vendors and real-time SLA dashboards to monitor service levels.

Proactive Delivery Notifications

This will deliver outbound notifications based on AI, which will include delay notifications and queue updates, leading to a decrease in incoming calls and a rise in customer satisfaction.

Refund and Claim Processing

Enhance the use of predictive analytics by incorporating ticket workflows with faster approvals and compliance.

Global Supply Chain Enquiries

Language-based IVR and multilingual support with help in coordinating the warehouses, fleets and international agents.

Inventory and Vendor Sync

Empower operators by having combined perspectives of inventory and vendor status, which reduces the errors in the order fulfillment.

How business benefits when they choose tryvium

tryvium delivers measurable outcomes to logistics firms with the help of AI-powered efficiency and seamless operations.

Reduced Average Handle Time

AI routing and the integration of real-time shipment data eliminate an average of 40% of handle time resulting in prompt ETAs and status updates.

Cost Savings

Saves operation costs through automation of standard queries and proactive alerts, low staff requirements during high seasons.

Increased Customer Satisfaction

Increases loyalty to an omnichannel customer service and emotion-led customer treatment, transforming delays into customer experiences

Better Agent Productivity

Provides teams with real-time visibility, multilingual translation and skill-based routing to focus more on complex logistics problems.

Scalable Operations

Manages volume surges with ease in international networks and warehouses and cloud scalability to seasonal demand.

Increased Co-ordination

Dispatches, vendors, and fleet communication are streamlined, which leads to first-contact resolution and SLA-compliance.

Why tryvium is a game changer

Built in to Microsoft Teams and Azure, and your agents will be where they are.

Choice to operate in your own Azure tenant, which is consistent with the stringent security and compliance requirements.

The customers experience quantifiable increases in FCR, self-service use, and agent productivity.

Agent-centric workspace, Unified desktop with AI co-pilot, context, and automation, reduce handle time and cognitive load.

Uses a new stack with the current CRM, ITSM and operational systems, complementing and not substituting your existing stack.

Roadmap aligned to Microsoft AI and collaboration innovations, which does not require continuous re-platforming.

Structured implementation and support model to roll out in phases and lower operational risk.

Buit by a team, that focuses on contact centers and automation, and the product features are geared towards control, visibility, and continuous enhancement.

Built on Trusted Cloud & AI Ecosystems

tryvium leverages leading cloud, AI, and automation technologies to deliver real-time visibility, optimized operations, and seamless logistics experiences.

Frequently Asked Questions

tryvium is an AI-powered cloud contact center built on Microsoft Teams that centralizes customer, carrier, and partner communication to enable teams in the logistics industry to fix problems more quickly and communicate better.

tryvium ties into the systems you already have in place to provide agents with immediate access to tracking, order and delivery information in one dashboard and decrease the number of calls and response time over WISMO.

tryvium is built on Microsoft Azure with enterprise secure and governance choices, allowing stringent compliance and data protection requirements.

tryvium allows customers and partners to contact you through voice, chat, email, and so on, and the agents have an unified interaction history, so that the experience remains consistent across the channels.

Complete CX Offerings