AI - Powered CCaaS Platform

Reimagine Customer Experience with tryvium

tryvium is an AI-powered Microsoft Teams–native contact center platform that unifies collaboration and customer engagement — enabling agents, supervisors, and customers to connect seamlessly across every channel. Built on Teams Phone Extensibility and Azure Communication Services, tryvium delivers a truly UC + CC experience, inside Microsoft Teams.

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Built to Deliver Smarter Customer Experiences

Designed to elevate every customer interaction, tryvium combines intelligence, context, and visibility into a single platform. Support teams can engage customers with relevance, respond faster with smart automation, and gain real-time oversight to drive consistent, high-quality experiences across all channels.

Present personalized experiences at each touchpoint that reflect the customer’s goal, history and context. Ensure continuity between channels by providing integrated customer profiles and support agents so they can address the customer with relevance and accuracy

Automate everyday transactions, directing traffic and ensuring timely follow-up by integrating AI. Remove effort and reduce time-to-respond and resolve. Empower your teams to handle complicated, high value Customer conversations

Preserve full conversation history across voice and digital channels. Ensure every interaction starts with complete customer context. Eliminate repetition and enable faster, more informed resolutions.

Gain real-time visibility into conversations, performance, and sentiment. Proactively manage quality, workload, and service levels. Turn insights into action with data-driven supervision and coaching.

Measurable Results on
CX Performance

0 %+

First Call Resolution Rate

Resolve issues faster with full context and AI guidance.

0 %

Reduction in Average Handle Time

Eliminate tool switching and manual workflows.

0 X

Return on Investment

Lower operational costs with better customer outcomes.

Built for Modern Enterprise Support Teams

tryvium has been built for the real-world requirements of contact centers – integrating collaboration, automation and insights in one single platform.

From onboarding to optimization, teams receive everything they need to provide reliable and high-quality customer experiences.

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Capabilities That
Drive Better CX

tryvium’s core capabilities are designed to simplify operations, enhance agent performance and deliver consistent, secure, and high-quality customer experiences at scale—without added complexity.

Native Teams Integration

No add-ons. No overlays. Just native Teams experiences.

Omnichannel Engagement

Voice, Chat, Email, WhatsApp, SMS, Web, Social.

AI at Every Touchpoint

Sentiment, assist, summaries, and optimization.

Modular & Scalable

Deploy what you need. Scale as you grow.

Unified Customer Context

Complete customer history and context in every interaction.

Enterprise-Grade Security

Secure, compliant, and robust on Azure.

The tryvium Advantage

Make tangible improvements to customer experience and operations through reducing complexity of how conversations are managed. tryvium enables organizations to achieve consistent high-quality interactions while reducing effort, cost and complexity with quicker resolution, empowered agents, live supervisor visibility and scalable operations.

Faster Resolutions, Happier Customers

Reduce effort and delays with intelligent routing, complete context, and guided agent workflows.

Higher Agent Productivity

Minimize cognitive load and repetitive tasks so agents can focus on meaningful customer interactions.

Improved Supervisor Visibility

Gain real-time insights into conversations, sentiment, and performance to proactively manage quality.

Operational Efficiency at Scale

Streamline processes, reduce tool sprawl, and scale engagement without increasing complexity.

Why choose tryvium

Designed for the Microsoft Teams Era

Built on Teams Phone extensibility and Azure.

Certified, Secure, and Reliable

Aligned with Microsoft’s Unify-native contact center model.

Faster Time to Value

Minimal integrations. Rapid deployment.

Enterprise-Grade, Future-Ready

Built to scale with evolving CX needs.

Designed to Meet Industry-Specific CX Needs

tryvium is designed to adapt to the unique customer experience requirements of every industry, from regulated environments to high-volume service operations. Its flexible, AI-driven platform enables organizations to deliver relevant, compliant, and efficient interactions tailored to their specific business workflows.

E-commerce

Resolve customer issues faster with personalized, omnichannel support across the buying journey. Reduce cart abandonment and post-purchase friction with intelligent engagement.

Education

Enhance student, parent, and faculty engagement across admissions, academics, and campus services. Provide timely, consistent support throughout the learner lifecycle.

Healthcare

Securing compliant patient interactions with higher quality of care, faster problem resolution, and more effective case management through enhanced communication between medical providers, insurance providers and patients.

Logistics

Deliver active, real-time assistance along the shipment lifecycle for reduced delays and improved visibility. Enable teams to manage exceptions swiftly with full operational context.

Manufacturing

Improve service response times and partner collaboration by using connected, data-informed interactions. Allow for quicker problem resolution across suppliers, distributors, and service teams.

Pharma

Streamlined communication and collaboration between stakeholders through intelligent routing of communications, compliance monitoring, and real-time data visibility will ensure the best possible patient experience across all medical inquiries, partner and vendor communications, and in the field.

Retail

Deliver consistent, high-quality customer experiences across digital and in-store channels. Empower frontline teams with real-time insights to serve customers better.

Experience tryvium in action

See how a Teams-native contact center transforms agent productivity, supervisor visibility, and customer satisfaction — all from one unified platform.

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Modern Customer Experience. Simplified.

Smarter interactions. Faster resolutions. Better outcomes.

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Have Questions? We’ve Got Answers

What is tryvium?

tryvium is an unified CCaaS platform that combines collaboration, omnichannel engagement, and AI to deliver faster, more consistent customer experiences.

Which channels does tryvium support?

tryvium supports voice, chat, email, WhatsApp, SMS, web, and social channels—unified into a single customer view.

How does AI help teams using tryvium?

AI enables intelligent routing, real-time agent assistance, sentiment analysis, and automated summaries to improve speed and quality.

How fast can tryvium be deployed?

tryvium is cloud-native and modular, allowing businesses to deploy quickly and scale as needed.

Is tryvium secure for enterprise use?

Yes. Built on Azure, tryvium meets enterprise security and compliance requirements.

Who is tryvium designed for?

tryvium supports businesses across healthcare, pharma, logistics, education, manufacturing, e-commerce, and retail.